Unlock the secrets to organizational success with 'Peak Performance Culture: The Five Metrics of Operational Excellence'. This innovative guide offers a strategic roadmap tailored to enhance performance at every level of your organization. Authored by renowned expert Dave Mitchell, this practical resource is essential for company leaders committed to maximizing their organizational development and fostering a culture of excellence. Within its 240 pages, you will discover effective tools and tactics, comprehensive assessments, and insightful real-world applications that will empower you to evaluate and elevate your business operations effectively.

Delve into the five critical metrics necessary for achieving operational excellence: vertical alignment, horizontal alignment, leadership ideology, employee experience, and customer experience. Each chapter provides an in-depth analysis, featuring illustrative examples and expert insights designed for a diverse array of real-world situations. Essential for organizations ranging from Fortune 500 companies to small enterprises, this guide offers unique exercises that help pinpoint key performance metrics, drawing from Dave's extensive experience with leading firms such as Allstate Insurance, Bank of America, and Hilton Worldwide.

Whether you're looking to implement effective policies, enhance employee engagement, or improve customer relations, 'Peak Performance Culture' is your essential companion for driving optimal success. Start transforming your organization today and cultivate a culture that thrives on performance excellence!

Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.

Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.

Condition: BRAND NEW
ISBN: 9781119581499
Year: 2020
Publisher: John Wiley & Sons Inc (US)
Pages: 240


Description:


An innovative approach to driving maximum performance at all levels of an organization


Peak Performance Culture: The Five Metrics of Operational Excellence is a step-by-step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts introduced in his bestselling books The Power of Understanding People and The Power of Understanding, provides new applications, effective real-world tactics, powerful organizational assessment tools, and much more.


The book addresses the five critical factors for organizational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture ” containing a detailed definition of the component, illustrative examples, expert insights, and practical considerations relevant to a diverse range of real-world situations. This must-have guide:


Features exercises and assessments to identify organizational metrics drawn from 25 years of work with client organizations such as Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Walt Disney World, and hundreds more

Explores best practices for implementing policies, procedures, and philosophies that align with an organization's mission, values, and strategy

Discusses individual characteristics of high p