This course provides an overview of the basic principles of supply chain management, including planning, sourcing, making, delivering, and returning. It's an excellent introduction for those new to the topic or a solid refresher for seasoned professionals. 

By the end of the course, learners will be able to apply their knowledge of supply chain management as demonstrated by completing module activities and a course evaluation.

Identify how supply chain management relates to:

• Customer satisfaction
• Improving performance
• Lowering costs
• Product development

Define the terms:

• Procurement
• Upstream and downstream
• Raw material
• Forecasting
• Carrying cost
• Inventory
• Order generation
• Order taking
• Order fulfillment
• Returns management

Understand the levels of supply chain management and their effects

• Strategic
• Tactical
• Operational

Comprehend the flows of supply chain management and data warehouses

• Product flow
• Information flow
• Finances flow

Take a look at inventory management

Study supply chain groups

Review tracking and monitoring methods

Examine supply chain event management

SHRM CE/PDCs: 6

Intended Audience: All