The Supervision and Appraisal staff training pack is intended for those staff members who have the responsibility of supervisions or appraisals or those who are about to undertake that role at work.

The Pack covers the following topics...

1. Supervision
2. Why have supervision?
3. What is supervision?
4. Supervision content
5. Supervision process
6. The supervision Contract
7. Supervision in domiciliary care
8. Appraisals
9. Purpose of appraisal
10. SMARTER objectives
11. Motivation and reward systems
12. Appraisal structure
13. Performance management
14. 1-1 communication and Transactional Analysis
15. Transactional Analysis ego states
16. TA ego states and communication patterns
17. Developments in TA
18. Effective and ineffective modes
19. TA and the three behaviour types
20. Games in supervision and appraisal
21. Common games
22. Strategies to deal with game playing
23. Related management issues
24. References and further reading